A smart business owner understands the inherent value of goal setting in steering a growing business in the right direction. Unfortunately, figuring out exactly what the right direction is—and the road map to get there—isn’t as much of a no-brainer.
More than 80 percent of the 300 small business owners surveyed in the recent 4th Annual Staples National Small Business Survey said that they don’t keep track of their business goals, and 77 percent have yet to achieve their vision for their company.
This time, instead of setting mindless resolutions that you never plan on obtaining, why not try to make a difference. We have put together a list of twelve steps that are geared to help improve your bottom line. Hopefully these important retail business resolutions won’t take YOU over a decade to become habit, because these steps represent the traits we all need if we want to achieve long-term, big time success.
Steps for Vintage Shop Owners & Managers
- I will never, ever, take my retail customers for granted.
- I will work exceptionally hard to establish and proactively develop relationships with all my customers. I will ask every person if they would like to be on my mailing list, and I will regularly communicate how shopping at my store will make their life better, save them money, and tell them about the many other wonderful benefits of shopping with me.
- I will be proud of my retail successes and will use them to create momentum to build an even better, more successful, more profitable retail business.
- I will spend more time training and coaching my retail staff.
- I will make a habit of catching, praising and rewarding my staff for “doing things right.”
- I will turn my staff into a sales machine. We will be out on the floor, talking to customers, making sure they are getting the service they deserve and helping them understand why we provide the best value in town.
- I will keep my windows washed, the snow shoveled, the cigarette butts picked up in the parking lot, the floors vacuumed, the fixtures neat and my counter clean. These little things make a BIG impression. I will always remember, “Retail is detail.”