Frequently Asked Questions
1. What do you consider Vintage Clothing?
2. How specific can I be about vintage pieces when placing an order?
3. How do you decide what goes in each order?
4. Are the clothes ready to be sold in my shop upon arrival?
5. What is the difference between a grade 1 and 2 ?
6. How do I place an order?
7. How specific can I be when placing an order?
8. Can I order less than 12 vintage pieces of an item?
9. Do you have an order Minimum or Trial Order Minimum?
10. Can I come visit your warehouse and handpick an order?
11. Can I order over 1000 pieces of an item, and are there discounts for ordering larger amounts?
12. Can I purchase something if it is not listed in the catalog or web site?
13. What forms of payment do you accept?
14. Who do you use for shipping and how does it work?
15. Are you a Rag House, and do you ship overseas?
16. Do you offer RETURNS, REFUNDS, or EXCHANGES?
17. Why Do You Not Offer Returns or Except Exchanges?
18. What Do I Do If Items Are Damaged?
19. What types of companies use you?
20. What’s Does it Mean if an item is on Backorder?
21. Can You Send Me a Catalog In the Mail?
22. How does pricing work?
23.Can you help me Open my own store?
24. Do you Have Terms & Conditions relating to the sell?
Q: What do you consider Vintage Clothing?
A: Our vintage mixes consist of both men’s and women’s recycled or reused clothing from the 50’s through the early 2000’s. Some of our items are from specific dates. Some of our more staple items have descriptions on our website that will inform you of more specific time periods in each mix.
Q: How specific can I be about pieces when placing an order?
A: There is no way of knowing exactly what each piece is going to look like. What we do is produce a grade of items that fit a specific requirement. With some items we can be more specific than others. Example: When ordering Style 1 Jeans we can tell you that you will receive Levi’s brand and style’s 517 and 501. They will all be men’s cuts, ranging in waist size from 28-38 and in color from a light wash to a dark indigo. Where as with Western shirts we can tell you they will all have pearl snaps but some will be plain, some printed, long and short sleeve, a variety of different manufacturers and a size range from s-xxl.
Q: How do you decide what goes in each order?
A: For each order we produce a mix that reflects the best condition, size-run and style of pieces. We work with vendors that sift through millions of pounds of clothes each year looking for the best vintage for our customers. We weed through the uncool, pulling out the good stuff for our accounts. With a dedicated warehouse staff that has extensive retail experience, we know what sells and make sure that each mix is getting an accurate size run and styles for the highest potential retail mark-up.
Q: Are the clothes ready to be sold in my shop upon arrival?
A: Generally the answer is NO. Though most of our merchandise is folded and packaged for delivery, the items have not yet been washed. It is each store’s responsibility to wash, dry clean, steam or iron every piece accordingly before putting them out for sale.
Q: What is the difference between a grade 1 and 2 and how do you assign them.
A: Grades refer to quality and damage degrees. We sell only grades 1 and 2 in our mixes. A grade 1 means no holes, permanent stains, no tears, missing buttons, etc. However, a grade 2 shirt generally means fashionable wear, a possible missing button, or washable stain.
A: There are many options when placing an order. You can e-mail, fax, or call us. No matter what form you choose you will always get a EMAIL, from a representative, to confirm your order, method of payment and receive a tracking number before it is shipped.
Q: How specific can I be when placing an order?
A: You can be as specific as we can accommodate. Because we are a bulk provider we are not interested in opening accounts with those looking only for specific rare items. If you need to order in size and color we can help you, however you will pay a per piece price up to as many as you order.
Q: Can I order less than 12 pieces of an item?
A: It is not possible to order less than 12 pieces. If you would like to SAMPLE our grades you will need to order a minimum of 12 pieces per grade. We are a BULK wholesaler and generally work with buyers who order over 100 pieces of each grade.
Q: Do you have a minimum or Trial Order mimimum?
A: We have a $550 order minimum.
Q: Can I come visit your warehouse and handpick an order?
A: SORRY WE DO NOT ALLOW BUYERS TO COME TO OUR WAREHOUSE OR HANDPICK ORDERS. We work with a few different distribution locations around the United States that facilitate orders for our customer base world wide. These locations are set up to facilitate large quantity orders not individual shoppers. Another way to ensure that each of our customers receive the same quality product as the next, we do not allow hand/cherry pickers to pick through our mixes.
Q: Can I order over 1000 pieces of an item, and are there discounts for ordering larger amounts?
A: Yes we can fill orders up to almost any size. Email for specific item information or to inquire about larger orders.
Q: If something is not listed in the catalog or web site does that mean I can’t get it?
A: Not necessarily, always call and ask, we often have items that are unlisted, and are always on the hunt for new items.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Wire Transfer or COD either with a Money Order or cashiers check. First time buyers may be required to pay by Wire trasnfer, cashiers check or money order until account is established. (Please be aware that there is 3.5% Processing fee for all payments made with Credit Cards and a $15 processing fee for all wire transfers)
Q: Who do you use for shipping and how does it work?
A:Many of our accounts have freight arrangements worked out prior to ordering from us, if they do not we use either FedEx Ground or USPS INTL because we have found that they offer the most economical rates. All orders enter our system within 24 hours of being placed. Unless an item is on back-order, orders take between 7-20 business days to be processed once they have entered our system. You will receive a confirmation email with a grand total and tracking number (if available) once your order has entered our system. Most orders take 1 to 7 business days to arrive after they have been dispatched. Service with an expedited shipping can be arranged. If an item is on back order it can take from 2 days to 2 months before it will ship, contact your rep to find out more information.
Q: Are you a Rag House, and do you ship overseas?
A: No, we are not a Rag-House. We do ship over seas.
Q:Do you offer RETURNS, REFUNDS, or EXCHANGES?
A: Under NO circumstances do we offer Returns or Refunds or Exchange orders.
Q: Why Do You Not Offer Returns or Exchanges?
A: In order to keep the cost of our products down for our current customers we do not offer exchanges, returns or refunds.
We understand that this may an inconvenience to buyers with a limited ability to market vintage product. We are not set up to be a service for “Cherry Pickers” or online shops with a limited market, but a bulk supplier. For this reason we are only looking to open accounts with those that have retail experience in a developed vintage market. We have been in the industry since 1999 and have a long list of existing customers who use our service weekly. Each one of our graders has a minimum of 5 years experience working in Retail Vintage Clothing. We are confident about our product and our mixes. We do understand that purchasing product sight unseen can be difficult for trial buyers new to this industry, this is why we offer a economical minimum purchase amount for trial buyers. WE ALSO ASK THAT IF YOU UNSURE IF YOU ARE ABLE TO USE OUR GRADES, OR HAVE THE ABILITY TO MARKET THEM THAT YOU DO NOT ORDER FROM US.
Q:What Do I Do If Items Are Damaged?
A:The Customer is responsible for inspecting the merchandise upon receipt. The Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages or quality. Seller shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS ON MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY MANNER. Any shortages or damages that do occur will be replaced free of charge in Customer’s next shipment. UNDER NO CIRCUMSTANCES WILL THE SELLER COVER THE COST OF FREIGHT IN REPLACEMENTS OR RETURNED ORDERS.
Q: What types of companies use you?
A: Many different types of business use us, but our best match is with a company that sells high volumes of vintage clothing. We work hard to produce a consistent mix that our customers can rely on every time. We have retail stores of our own that order and thrive off of the same mixes that we wholesale. Having the advantage of wholesaling and retailing, has only helped us produce the quality mixes we sell. Business that would like the convenience of locating quality vintage clothing, without having to leave there shop can profit from our service the most. NOTICE IF YOU ARE A BUYER WITH A LIMITED MARKET OR CASH FLOW WE RECOMMEND THAT YOU DO NOT USE OUR SERVICE. WE WORK BEST WITH BUYERS THAT MOVE A VARIETY OF BULK VINTAGE AND ARE NOT LIMITED TO A SPECIFIC STYLE. PLEASE DO NOT WAIST OUR TIME AS WE DO NOT WANT TO WASTE YOURS.
Q: What does it mean if an item is on backorder?
A: Because we are not manufacturing a product, but instead recycling vintage product grades we are at the mercy of what is available before we can put together our mixes. We are not able to call a manufacturer over seas to bulk up production, but instead have to grade thousands of pounds of clothing before we can produce a new grade that meets our required standards. We can’t control the damage and quality of the clothing we are grading, but we can control what goes into our mixes. Some times this process is expedited, other times it can take up to three months for a new grade to be produced. It all depends on the specific grade, the demand of the grade, as well as the availability. Remember we don’t recycle vintage clothing because it is easy, we do it because we believe it has to be done.
Q: Can You Send Me a Catalog in the mail?
A:We No Longer send out Paper Catalogs. We stopped printing catalogs five years ago in an ongoing attempt to reduce our eco footprint. We do offer an online catalog and warehouse shop with descriptions that customers can view and place orders 7.24.365
A: Most of our prices are listed in the catalog and are dependent on season and availability. Call for more details.
Q: Can you help me open my own store?
A: Yes, we can. We have started over 5 shops of our own and have helped many others to do the same. e-mail us for more info.
Q: Do You have special Terms and Conditions relating to the sell?
A: Yes, We will not open an account unless the buyer agrees to our Terms and Conditions. Please feel free to re-view our Terms& Conditions pg.