CLOTHING

Q: What do you consider Vintage Clothing?

A: Our vintage mixes consist of both men's and women's recycled or reused clothing from the 40's through the early 80's. Some of our items are from specific dates. The item descriptions in our catalog will inform you of more specific time periods in each mix.

Q: How specific can I be about pieces when placing an order?

A: There is no way of knowing exactly what each piece is going to look like. What we do is produce a grade of items that fit a specific requirement. With some items we can be more specific than others. Example: When ordering Style 1 Jeans we can tell you that you will receive Levi's brand and style's 517 and 501. They will all be men's cuts, ranging in waist size from 28-38 and in color from a light wash to a dark indigo. Where as with Western shirts we can tell you they will all have pearl snaps but some will be plain, some printed, long and short sleeve, a variety of different manufacturers and a size range from s-xxl.

Q: How do you decide what goes in each 12 pack?

A: For each 12 pack we produce a mix that reflects the best condition, size-run and style of pieces. We sift through millions of pounds of clothes each year looking for the best vintage for our customers. We weed through the uncool, pulling out the good stuff for our accounts. With a dedicated warehouse staff that has extensive retail experience, we know what sells and make sure that each mix is getting an accurate size run and styles for the highest potential retail mark-up.

Q: Are the clothes ready to be sold in my shop upon arrival?

A: Generally the answer is NO. Though most of our merchandise is folded and packaged for delivery, the items have not yet been washed. It is each store's responsibility to wash, dry clean, steam or iron every piece accordingly before putting them out for sale.

Q: What is the difference between a grade 1 and 2 and how do you assign them.

A: Grades refer to quality and damage degrees. We sell only grades 1 and 2 in our mixes. A grade 1 means no holes, permanent stains, no tears, missing buttons, etc. However, a grade 2 shirt generally means fashionable wear, a possible missing button, or washable stain.

ORDERING

Q: How do I place an order?

A: There are many options when placing an order. You can e-mail, fax, or call us. No matter what form you choose you will always get a call back, from a representative, to confirm your order, method of payment and receive a tracking number before it is shipped.

Q: How specific can I be when placing an order?

A: You can be as specific as we can accommodate. Because we are a bulk provider we are not interested in opening accounts with those looking only for specific rare items. If you need to order in size and color we can help you, however you will pay a per piece price up to as many as you order.

Q: Can I order less than 12 pieces of an item?

A: Though we are a wholesaler and do generally sell in packs of 12 pieces, it is possible to order less. We offer 4 different ways of purchasing our product to meet the needs of different buyers. Our most popular is the "12 pack", we offer a "6 pack" for beginning buyers. A "hand picked" rate for buyers that need to be specific about sizes. And a "Washed and Tagged" mix for the upper tier boutique. Contact a rep for a current price list and breakdowns.

Q: Do you have a minimum or Trial Order mimimum?

A: We have a $350 minimum.

Q: Can I come visit your warehouse and handpick an order?

A: We have a few different distribution locations around the United States that facilitate orders for our customer base world wide. To ensure that each of our customers receive the same quality product as the next, we do not allow hand/cherry pickers to pick through our mixes. If you are a current customer or would like to open an account to visit one of our distribution centers please contact a representative for more information.

Q: Can I order over 1000 pieces of an item, and are there discounts for ordering larger amounts?

A: Yes we can fill orders up to almost any size. Call for specific item information or to inquire about larger orders.

Q: If something is not listed in the catalogue or web site does that mean I can't get it?

A: Not necessarily, always call and ask, we often have items that are unlisted, and are always on the hunt for new items.

SHIPPING/PAYMENT/RETURN POLICY

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express, Discover, PAYPAL, Wire Transfer or COD either with a Money Order or cashiers check. (Please be aware that there is 3.5% Processing fee for all payments made with Paypal and a $15 processing fee for all wire transfers)

Q: Who do you use for shipping and how does it work?

A: We use USPS Ground for shipping and, unless the mix is on back order, we ship within 24 hrs of you placing an order. Most orders take 1 to 7 business days to arrive and we'll always call you with a grand total, tracking number and ETA after we've prepared your order. Service with an expedited shipping can be arranged. If an item is on back order it can take from 2 days to 2 months to get it in, contact your rep to find out more information.

Q: Are you a Rag House, and do you ship overseas?

A: No, we are not a Rag-House. We do ship over seas.

Q: Do you offer RETURNS, REFUNDS, or EXCHANGES?

A: Under no circumstances do we offer Returns or Refunds or Exchange orders.

Q: Why Do you not offer returns or exchanges?

A: In order to keep the cost of our products down for our current customers we do not offer exchanges, returns or refunds. We understand that this may an inconvienence to buyers with a limited ability to market vintage product. We are not set up to be a service for Cherry Pickers or online shops with a limited market, but a bulk supplier. For this reason we are only looking to open accounts with those that have retail experience in a developed vintage market. We have been in the industry for over 10 years and have a long list of existing customers who use our service weekly. Each one of our graders has a minimum of 5 years experience working in Retail Vintage Clothing. For this reason we are confident about our product and our mixes. We do understand that purchasing product sight unseen can be difficult for trial buyers new to this industry and for this reason we offer a economical minimum purchase amount for trial buyers.

Q:What Do I Do If Items Are Damaged?

A: The Customer is responsible for inspecting the merchandise upon receipt. The Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages or quality. Seller shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS ON MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY MANNER. Any shortages or damages that do occur will be replaced free of charge in Customer's next shipment. Seller will not cover the cost of freight in replacements and may ask for proof of damage upon complaint.

MISC. QUESTIONS:

Q: What types of companies use you?

A: Many different types of business use us, but our best match is with a company that sells high volumes of vintage clothing. We work hard to produce a consistent mix that our customers can rely on every time. We have retail stores of our own that order and thrive off of the same mixes that we wholesale. Having the advantage of wholesaling and retailing, has only helped us produce the quality mixes we sell. Business that would like the convenience of locating quality vintage clothing, without having to leave there shop can profit from our service the most.

Q: How can I get a catalogue?

A: You can download one from our web site or contact us by phone; fax or e-mail and we'll send a link out to you immediately.

Q: Can You Send Me a Catalog in the mail?

A: We No Longer send out Paper Catalogs. We stopped printing catalogs five years ago in an ongoing attempt to reduce our eco footprint. We do offer an online catalog that customers can view 7.24.365 at DF Vintage Clothing Catalog

Q: How does pricing work?

A: Most of our prices are listed in the catalogue and are dependent on season and availability. Call for more details.

Q: Can you help me open my own store?

A: Yes, we can. We have started over 5 shops of our own and have helped many others to do the same. e-mail us for more info.

A: Do You have special Terms and Conditions relating to the sell?

Q: Yes, Please see our Terms & Conditions pg.