CLOTHING

Q: What do you consider Vintage Clothing?

A: Our vintage mixes consist of both men's and women's recycled or re-used clothing from the 40's through the early 80's. Some of our items are from specific dates. The item descriptions in our catalog will inform you of more specific time periods in each mix.

Q: How specific can I be about pieces when placing an order?

A: There is no way of knowing exactly what each piece is going to look like. What we do is produce a grade of items that fit a specific requirement. With some items we can be more specific than others. Example: When ordering Style 1 Jeans we can tell you that you will receive Levi's brand and style's 517 and 501. They will all be men's cuts, ranging in waist size from 28-38 and in color from a light wash to a dark indigo. Where as with Western shirts we can tell you they will all have pearl snaps but some will be plain, some printed, long and short sleeve, a variety of different manufacturers and a size range from s-xxl.

Q: How do you decide what goes in each 12 pack?

A: For each 12 pack we produce a mix that reflects the best condition, size and style of pieces. We sift through millions of pounds of clothes each year looking for the best vintage for our customers. We weed through the uncool, pulling out the good stuff, just for you. With a dedicated warehouse staff that has extensive retail experience, we know what sells. We then get a brake down of each piece's specifications. Example: Solid long sleeve cotton shirts, printed short sleeve cotton shirts, solid short sleeve cotton shirts, rare printed cotton shirts etc. As the mixes are put together, we then make sure that each mix is getting a variety of, sizes, styles and colors.

Q: Are the clothes ready to be sold in my shop upon arrival?

A: Generally the answer is NO. Though most of our merchandise is folded and packaged for delivery, the items have not yet been washed. It is each store's responsibility to wash, dry clean, steam or iron every piece accordingly before putting them out for sale.

Q: What is the difference between a grade 1 and 2 and how do you assign them.

A: Grades refer to quality and damage degrees. We sell only grades 1 and 2 in our mixes. A grade 1 means no holes, permanent stains, no tears, missing buttons, etc. However, a grade 2 shirt generally means fashionable wear, a possible missing button, or washable stain.

ORDERING

Q: How do I place an order?

A: There are many options when placing an order. You can e-mail, fax, or call us. No matter what form you choose you will always get a call back, from a representative, to confirm your order, method of payment and receive a tracking number before it is shipped.

Q: How specific can I be when placing an order?

A: You can be as specific as we can accommodate. If you need to order in size and color we can help you, however you will pay a per piece price up to as many as you order.

Q: Can I order less than 12 pieces of an item?

A: Though we are a wholesaler and do generally sell in packs of 12 pieces, it is possible to order less. You will pay the per piece price for each piece ordered separately.

Q: Do you have a minimum?

A: We have a $350 minimum.

Q: Can I come visit your warehouse and handpick an order?

A: Yes, whenever in the San Diego area we invite everyone to visit the warehouse and see how our DF 12pck works. You are welcome to handpick your own order.

Q: Can I order over 1000 pieces of an item, and are there discounts for ordering larger amounts?

A: Yes we can fill orders up to almost any size. Call for specific item information or to inquire about larger orders.

Q: If something is not listed in the catalogue or web site does that mean I can't get it?

A: Not necessarily, always call and ask, we often have items that are unlisted, and are always on the hunt for new items.

SHIPPING/PAYMENT/EXCHANGE

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express, Discover or COD either with a company check or cashiers check.

Q: Who do you use for shipping and how does it work?

A: We use FedEX Ground for shipping and, unless the mix is on back order, we ship within 24 hrs of you placing an order. Most orders take 1to 5 business days to arrive and we'll always call you with a grand total, tracking number and ETA after we've prepared your order. Service with an expedited shipping can be arranged. If an item is on back order it can take from 2 days to 2 months to get it in, contact yoyur rep to find out.

Q: Are you a Rag House, and do you ship overseas?

A: No, we are not a Rag-House. We do ship over seas.

Q: What is your exchange policy?

A: If you are unhappy with an item you can exchange it for another item or for credit. You must call within 10 days of recieving that item for a RA # (Return Authorization Number) You are responsible for the return shipping and possible re-stocking fee. If you are unsatisfied with items in a 12 pack, to the point where you want to return them, you must return the entire 12 pack within 10 days and we will gladly exchange it for something that works for you. You must call within 10 days of recieving the pack for an RA # (Return Authorization Number) You are responsible for the return shipping and possible re-stocking fee. If you need something on back order we will apply credit to your account, until the matter is resolved. Shipping is nonrefundable and in the case of returning items or a pack, For more information please see our Terms & Conditions pg.

MISC. QUESTIONS:

Q: What types of companies use you?

A: Many different types of business use us, but our best match is with a company that sells high volumes of vintage clothing. We work hard to produce a consistent mix that our customers can rely on every time. We have retail stores of our own that order and thrive off of the same mixes that we wholesale. Having the advantage of wholesaling and retailing, has only helped us produce the quality mixes we sell. Business that would like the convenience of locating quality vintage clothing, without having to leave there shop can profit from our service the most.

Q: How can I get a catalogue?

A: You can download one from our web site or contact us by phone; fax or e-mail and we'll send one out to you immediately!

Q: How does pricing work?

A: Most of our prices are listed in the catalogue and are dependent on season and availability. Call for more details.

Q: Can you help me open my own store?

A: Yes, we can. We have started and currently run over 4 shops of our own and have helped many others to do the same. e-mail us for more info.

A: Do You have specail Terms and Conditions relating to the sell?.

Q: Yes, Please see our Terms & Conditions pg.